Last Updated: 09/02/2026

This Privacy Policy explains how Harmony Facility Management Private Limited (HFML) collects, uses, processes, protects, and discloses information of users (“You”, “Your”, “User”) who access or use our website https://www.hfmpl.com, Android and Apple mobile applications, and any other digital services.

1. Scope of This Policy

This Privacy Policy applies to information collected when:

• You visit our website or use our apps
• You submit complaints, payments, or forms
• You use visitor management or gate-entry systems
• You communicate with HFML staff digitally

This policy does NOT apply to information collected by third-party brokers, real estate agents, aggregators, or external platforms not controlled by HFML.

2. Information We Collect

A. Personal Information (PI)

We may collect the following personal information:

• Name
• Email Address
• Mobile Number
• Unit/Flat Number
• Resident Type (Owner/Tenant/Family)
• Complaint and feedback details
• Visitor management information
• Payment-related details (NOT banking/card numbers)

B. Non-Personal Information

• Browser type and version
• Device details and operating system
• IP address
• App usage analytics
• Pages visited and session duration

3. How We Use Your Information

Your information may be used for:

• Maintenance billing and payments
• Complaint management and notifications
• Visitor & gate security operations
• Sending important society notices
• Improving website/app performance
• Customer support and service improvements

4. Communication Choices

By providing your email or mobile number, you consent to receive service alerts, notifications, and updates. You may unsubscribe from non-essential messages, but important service-related messages cannot be opted out of.

5. How We Protect Your Information

HFML uses strong security measures to protect your data, including:

• SSL encrypted data transmission
• Secure servers and firewalls
• Restricted access to data
• Regular security monitoring

6. Sharing of Information

HFML does NOT sell, trade, or rent users’ personal information.

We may share limited data with:

• Authorized society/RWA management
• Payment gateway partners
• SMS/Email service providers
• Internal subsidiaries for operational purposes

7. Data Retention

We retain user data only as long as required for service delivery, compliance, and society operations. You may request data deletion where legally permissible.

8. Changes to This Policy

HFML may update this Privacy Policy at any time. Users are encouraged to review this page regularly for changes. Continued use of our services means you accept the updated terms.

9. User Acceptance

By using this website or app, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using HFML services.

10. Refund Policy

Refund requests will be processed within 15 working days upon submitting a valid request and complete documentation.

11. Contact Information

Harmony Facility Management Private Limited

Address: 6th Floor Part B, Apex Mall, Lal Kothi Tonk Road, Jaipur – 302015

Email: info@harmonyfacility.com

Phone: 9784721220