Last Updated: 09/02/2026

Welcome to the website https://www.hfmpl.com and our Android/iOS mobile applications (“App/s”) operated by Harmony Facility Management Private Limited. By accessing or using our Website and App/s, you agree to comply with these Terms & Conditions.

1. Introduction

Harmony Facility Management Private Limited (“HFML”, “We”, “Us”, “Our”) is a facility management company incorporated on 10th December 2010 to provide upkeep, maintenance, and value-driven service solutions. By using our Website/App, you accept these Terms.

2. Our Services

HFML offers a wide range of services including:

• Maintenance & Facility Management
• Complaint Registration & Tracking
• Visitor & Gate Management
• Billing & Online Payment Services
• Security & Monitoring Services
• Staff Training and Supervision

3. Eligibility

You must be at least 18 years old and authorized by your respective residential or commercial society to use the HFML Website/App.

4. User Accounts

Users are responsible for keeping login information confidential. Any action taken through your account will be treated as authorized activity. HFML may suspend or terminate accounts involved in fraud or misuse.

5. Payments & Billing

• Online payments are processed by third-party payment gateways.
• HFML does not store card or banking details.
• Any failed, pending, or duplicate transactions must be coordinated with the payment provider/bank.

6. User Responsibilities

Users must not:

• Submit false or offensive information
• Misuse visitor management or access systems
• Attempt to hack, copy, or disrupt the platform
• Use the app for illegal or unauthorized purposes

7. Data Privacy

HFML collects only essential information such as Name, Mobile Number, Unit Details, Visitor Data, and App Usage. Data is used solely for service delivery, communication, security, and maintenance operations. HFML does not sell or misuse personal data.

8. Third-Party Integrations

The Website/App may integrate with third-party gateways, SMS/email providers, security systems, and IoT tools. HFML is not responsible for downtime or failures of third-party services.

9. Limitation of Liability

HFML shall not be liable for:

• Data loss due to technical issues
• Unauthorized access due to user negligence
• Payment delays caused by banks/gateways
• Internal society disputes or personal conflicts
• Service downtime or force-majeure events

10. Termination

HFML may suspend or terminate user access for violating policies, fraudulent use, misuse of app features, or if the society/building discontinues services.

11. Changes to Terms

HFML may update these Terms anytime. Continued use of the Website/App constitutes acceptance of updated Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be under the jurisdiction of courts located in Jaipur, Rajasthan.

13. Contact Information

Harmony Facility Management Private Limited

Address: 6th Floor Part B, Apex Mall, Lal Kothi Tonk Road, Jaipur – 302015

Email: info@harmonyfacility.com

Phone/Mobile: 9784721220